Communication Policy
Introduction
At BE BLESSED BE HAPPY, we value our customers and are committed to maintaining transparent and effective communication with you. Our Communication Policy outlines the various modes of communication we use to keep you informed about our doorstep car wash services and seeks your consent on how we may engage with you. We believe that clear communication is key to building strong and lasting relationships with our valued customers, Ensuring Transparent and Effective Customer Engagement
Modes of Communication
We employ several communication channels to provide you with information, updates, promotions, and important service-related messages. These channels include:
Email: We may send you emails regarding service bookings, confirmations, reminders, updates, and special offers.
SMS: Important service updates, reminders, and promotional messages may be sent to you via SMS.
Phone Calls: Our customer service representatives may contact you via phone to assist with inquiries, resolve issues, and gather feedback or we may use IVR (Integrated Voice Response) System to updated you with service-related calls.
Mobile App Notifications: If you use our mobile app, we may send notifications related to service bookings, offers, and relevant updates.
Social Media: We engage with our customers on social media platforms to share updates, offers, and valuable car care tips.
Website Notifications: Periodically, we may use website notifications to inform you about new services, policy changes, or exciting announcements.
Seeking Your Consent
Your privacy and preferences are important to us. Before we engage with you through the above communication channels, we seek your consent. By using our services and providing your contact information, you agree to the following:
Email Communication: We may send you service-related emails, promotional offers, and updates. You can opt out of promotional emails at any time by clicking the unsubscribe link provided in the email.
SMS Communication: You may receive SMS notifications regarding service bookings, reminders, and promotions. To opt out of SMS notifications, reply with "STOP" to the received message.
Phone Calls: Our customer service team may contact you via phone to assist with inquiries, resolve issues, and gather feedback. If you wish to limit phone calls from us, please let our representative know during the call.
Mobile App Notifications: If you use our mobile app, you will receive notifications related to service updates and offers. You can manage app notifications in your device settings or reply with "STOP" to the received message
Social Media: Our social media posts may appear in your feed. You can control what you see by adjusting your social media settings.
Website Notifications: If you browse our website(s), we may appear on the history and store cookies on your device to give you a personal experience on the website. You can clear the browsing history and cookies at anytime from your browser settings.
Updating Your Preferences
Your communication preferences are important to us, and you have the right to update them at any time. If you wish to change your communication preferences, including opting out of specific channels, please reach out to our support team via chat, email or phone.
Privacy and Security
Rest assured, your personal information will be handled in accordance with our Privacy Policy. We prioritize the security of your data and will never share your information with third parties for marketing purposes without your explicit consent.
By continuing to use our services, you acknowledge that you have read and understood our Communication Policy and consent to our engagement through the aforementioned communication channels.
At BE BLESSED BE HAPPY, we believe in maintaining an open line of communication to provide you with exceptional service experiences. Thank you for trusting us with your car care needs.
Frequency and Relevance
We understand the importance of sending relevant and valuable content to our customers. We strive to keep communication meaningful and avoid overwhelming you with excessive messages. Our goal is to provide updates, promotions, and information that align with your interests and needs.
Data Privacy and Security
Your privacy and data security are of utmost importance to us. We adhere to strict data protection regulations and maintain industry best practices to ensure the safety of your personal information. For more details, please refer to our Privacy Policy.
Contacting Us
If you have any questions, concerns, or feedback regarding our Communication Policy or your communication preferences, feel free to contact our customer service team.
By implementing this Communication Policy, we aim to build a transparent and mutually beneficial relationship with our customers. We value your trust and are committed to enhancing your experience with our doorstep car washing services.